We want to ensure your satisfaction with your purchase from Alkonic. If, for any reason, you wish to cancel your order and request a refund, our Cancellation and Refund Policy is as follows:
- Cancellation and Refund Period:
- You can cancel your order and request a refund within 7 days from the date of delivery.
- Eligibility for Cancellation and Refund:
- To be eligible for a cancellation and refund, the product must be unused, in its original packaging, and in the same condition as when you received it.
- Cancellation and Refund Process:
- To initiate the cancellation and refund process, please contact our customer support team within the Office Hours.
- We will guide you through the necessary steps and provide instructions for returning the product.
- Refund Method:
- Once we receive the returned product and verify its eligibility, we will process the refund.
- The refund will be credited to the original payment method used during the purchase. Please allow for a reasonable processing time for the refund to reflect in your account.
- Non-Refundable Items:
- Some items may be non-refundable for hygiene or safety reasons. This includes any used or opened products, as well as consumables.
- Damaged or Defective Products:
- If you receive a damaged or defective product, please notify our customer support team immediately. We will arrange for a replacement or initiate a refund, depending on your preference and product availability.
Please note that this policy applies to purchases made directly through our website or authorized sales channels. If you have purchased our products from a third-party retailer, please refer to their respective cancellation and refund policies.
If you have any questions or require further assistance regarding our Cancellation and Refund Policy, please reach out to our customer support team. We are here to ensure that you have a satisfactory experience with Alkonic.