Alkonic Industries ("Alkonic", "we", "us") is committed to protecting your personal data. This Privacy Policy applies to all information collected through our website, mobile properties, and any interactions with our sales or service teams.
01 Information We Collect
We collect information you provide directly to us, including:
- Contact details — name, phone number, email address, postal address.
- Service information — water source type, property type, location, and product queries submitted via our enquiry forms.
- Transaction data — purchase records, invoice details, payment confirmations (we do not store card numbers).
- Communications — records of calls, WhatsApp chats, or emails you initiate with us.
We also collect certain data automatically when you visit our website:
- IP address, browser type, operating system, and device identifiers.
- Pages visited, time spent, and clickstream data via cookies and analytics tools.
02 How We Use Your Data
We use the information we collect to:
- Respond to your enquiries and schedule free water quality consultations.
- Process orders, arrange installation, and manage your warranty or AMC.
- Send service reminders, filter change alerts, and AMC renewal notices.
- Send promotional communications (you may opt out at any time).
- Improve our website, products, and customer service through aggregated analytics.
- Comply with applicable legal and regulatory obligations under Indian law.
03 Sharing Your Information
We do not sell your personal data. We may share it with:
- Authorised service partners — local technicians and regional dealers who perform installation or service on our behalf, bound by confidentiality obligations.
- Payment processors — for secure transaction processing.
- Analytics providers — Google Analytics (anonymised) to understand site usage.
- Legal authorities — where required by Indian law, court order, or government directive.
04 Cookies & Tracking
Our website uses cookies to enhance your experience. These include:
- Essential cookies — required for site functionality (cannot be disabled).
- Analytics cookies — Google Analytics to measure traffic and page performance.
- Marketing cookies — used for remarketing if you have consented.
You can manage cookie preferences through your browser settings. Disabling cookies may affect some features of the site.
05 Data Security
We implement industry-standard security measures including SSL/TLS encryption, access controls, and regular security reviews. While no system is 100% secure, we take all reasonable steps to protect your data from unauthorised access, disclosure, or loss.
06 Your Rights
Under applicable Indian data protection law, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate information.
- Request deletion of your data (subject to legal retention requirements).
- Opt out of marketing communications at any time.
To exercise any of these rights, email us at care@alkonic.com.
07 Data Retention
We retain personal data for as long as necessary to fulfil the purposes described in this policy, typically:
- Customer and transaction records: 7 years (GST compliance).
- Enquiry-only contacts (no purchase): 2 years.
- Marketing consent records: until opt-out + 1 year.
08 Children's Privacy
Our services are intended for adults. We do not knowingly collect personal data from individuals under 18 years of age. If you believe we have inadvertently collected such data, please contact us immediately for deletion.
09 Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the most recent revision. Continued use of our website or services after any update constitutes acceptance of the revised policy.