Alkonic is committed to fair and transparent return and refund practices. Because our products are installed water treatment systems, specific conditions apply. Please read this policy in full before requesting a return or refund.
01 Order Cancellation
- Before dispatch: Orders may be cancelled within 24 hours of placement for a full refund. Contact us immediately at 6262 404 404.
- After dispatch but before delivery: Cancellation is possible; however, outbound shipping costs (if incurred) will be deducted from the refund.
- After installation: The order cannot be cancelled. Please refer to the Return Eligibility section below.
02 Return Eligibility
A return may be requested within 7 days of delivery (not installation) if:
- The product is unused and in its original, sealed packaging.
- All accessories, manuals, and warranty cards are intact.
- The reason for return is a manufacturing defect, wrong product delivered, or significant specification mismatch from the confirmed order.
Returns are subject to inspection by our team before a refund is processed.
03 Non-Returnable Items
- Products that have been installed and used.
- Consumables — filter media, resin bags, pre-filter cartridges, salt (for softeners).
- Products with broken seals or missing original packaging.
- Products damaged due to customer mishandling after delivery.
- Custom or made-to-order configurations.
- AMC plans once service has commenced.
04 Return Process
- Step 1: Contact us at care@alkonic.com or call 6262 404 404 within the 7-day window, stating your order number and reason for return.
- Step 2: Our team will review eligibility and issue a Return Authorisation (RA) number within 24 hours.
- Step 3: Pack the product securely in original packaging. Our logistics partner will arrange pickup (we cover return shipping for defective/wrong products; customer pays for change-of-mind returns).
- Step 4: Upon receipt and inspection at our warehouse, the refund is initiated.
Do not return any product without a Return Authorisation number — unauthorised returns will not be accepted.
05 Refund Timeline
- Credit/Debit Card payments: 5–7 business days after inspection approval.
- UPI / Net Banking: 3–5 business days after inspection approval.
- Bank transfer (NEFT/IMPS): 2–3 business days after inspection approval.
- Cash payments: Refunded via NEFT to provided account details within 5 business days.
You will receive an email confirmation when your refund is initiated. Bank processing times are beyond our control.
06 Damaged or Defective Products
If your product arrives visibly damaged or is found to be defective on first use:
- Report the issue within 48 hours of delivery via WhatsApp (6262 404 404) with photos/video of the damage.
- We will arrange immediate replacement or a full refund — your choice.
- We cover all logistics costs for damaged/defective returns.
07 Exchange Policy
If you received the wrong model or wish to upgrade within 7 days of delivery (uninstalled, original packaging), we will facilitate an exchange subject to:
- Availability of the requested model.
- Price difference payment (if upgrading) or store credit/refund (if downgrading).
- Customer bears shipping costs for change-of-model exchanges not caused by our error.